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DataStax Customer Service Recognized with NorthFace ScoreBoard Service Award Second Year in a Row

By Randell Zeff 2 months ago

DataStax awarded for exceptional client services and reaches practically 80% Web Promoter Score®

SANTA CLARA, Calif., March 29, 2022–(Company WIRE)–DataStax, the genuine-time information firm, today declared that it has obtained the esteemed NorthFace ScoreBoard Company Award℠ for a 2nd year functioning. With this award, the Shopper Relationship Management Institute (CRMI) acknowledges companies that have shown environment-class consumer company during the yr.

“We were extremely honored to obtain this prestigious award in 2021 and are equally thrilled to receive it in 2022. Putting our shoppers to start with is essential to the achievements of our enterprise and this accolade demonstrates our ongoing dedication to continually exceed their anticipations,” stated Kris Bhandare, vice president of assist for DataStax.

“Our migration to DataStax Astra DB was a enormous undertaking for the company, as our applications are essential to how we run our organization. Our migration journey was a resounding achievement, and DataStax performed a crucial purpose in receiving us there,” claimed Praveen Viswanath, company architect, Alpha Ori Systems.

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To obtain the NorthFace ScoreBoard Company Award, organizations need to go an audit from the CRMI and make fantastic pleasure amounts and loyalty from their buyers. Corporations must also rating extremely across the board in a amount of types, including complex assistance, shopper working experience, and account management.

DataStax has yet again handed the audit with traveling colors, with a practically 80 per cent Web Promoter Score® (NPS). This spots DataStax properly above marketplace averages, in accordance to facts compiled by SurveyMonkey, which demonstrates the average NPS for organizations is 32.

Furthermore, DataStax has fulfilled a NorthFace ScoreBoard Index (SBI) score of 4.8 out of 5, based on an audit of 300 client responses following their conversation with customer guidance. To be regarded for the award, providers will need to get paid a score of at minimum 4. on this scale.

DataStax is the one particular of the couple vendors in the databases current market to be honored with this award and joins various model-title organizations who’ve gained in the past.

To learn a lot more about DataStax prospects, check out DataStax.com/business-good results.

About DataStax

DataStax is the genuine-time facts corporation. With DataStax, any business can mobilize actual-time info and swiftly develop the clever, superior-scale apps needed to become a knowledge-pushed business. DataStax Astra DB uniquely combines the ability of Apache Cassandra™—the world’s most scalable database—with the highly developed Apache Pulsar™ streaming engineering in a unified stack delivered as a service on any cloud. Hundreds of the world’s major enterprises, together with Verizon, Audi, FedEx, ESL Gaming and lots of additional rely on DataStax to unleash the electrical power of real-time knowledge to supply the in-the-minute digital experiences that can gain new marketplaces and adjust industries. Discover much more at DataStax.com.

© 2022 DataStax, All Rights Reserved. DataStax is a registered trademark of DataStax, Inc. and its subsidiaries in the United States and/or other nations around the world.

Apache, Apache Cassandra, Cassandra, Apache Pulsar, Pulsar and Apache Kafka are both registered logos or logos of the Apache Software Basis or its subsidiaries in Canada, the United States, and/or other countries.

Net Promoter®, NPS®, NPS Prism®, and the NPS-similar emoticons are registered emblems of Bain & Firm, Inc., Satmetrix Methods, Inc., and Fred Reichheld. Net Promoter Score℠ and Web Promoter System℠ are support marks of Bain & Organization, Inc., Satmetrix Techniques, Inc., and Fred Reichheld.

View supply variation on businesswire.com: https://www.businesswire.com/information/house/20220329005301/en/

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