Denovo is delighted to announce a Q1 2022 Net Promoter Rating (NPS) of 61, up from 52 in Q4-2021.
BOULDER, Colo., April 26, 2022 /PRNewswire-PRWeb/ — Denovo, a top company of managed company resource preparing (ERP) application functions, specialist expert services, and engineering platform solutions, is happy to announce a Q1 2022 Web Promoter Rating (NPS) of 61, up from 52 in Q4-2021.
“Denovo carries on to aim on delighting its customers with just about every part of our services delivery and all over each individual purchaser experience” mentioned David Shimoni, CEO of Denovo. “When we declared very last December an industry history NPS of 52, we promised to go on to enhance our effectiveness – and we did! An maximize of seventeen % in a single quarter is a marked attain for Denovo and I attribute that increase distinctly to our fantastic Denovo employees and to our increasing relatives of customers that we are so privileged to serve.”
The Web Promoter Rating is a evaluate of consumer gratification based mostly on the responses to one pointed issue: “On a scale from zero to 10, how probably would you be to endorse our firm to a buddy?” Denovo asks this this problem of our buyers each and every quarter and functions responsively on all comments – no matter if it be favorable or not.
In 2003 Bain & Organization devised the Web Promoter Rating to measure how perfectly an firm produces consumer relationships. It is utilised broadly across a range of industries to evaluate client pleasure. NPS has been proven to correlate directly to organization progress and new consumer acquisition.
Paul Cioni, Govt Vice President and CTO for Denovo included “Our exceptional people created and go on to refine outstanding procedures to support our shoppers. As an illustration, simplified provider entitlements dependent on business enterprise outcomes, like figuring out a demo harmony or processing payroll, give our workforce the adaptability and the mandate to leverage Denovo’s services sources to deliver remarkable results. I’m happy of the way our perception of operational empathy – for illustration letting the shopper to set case precedence and never closing a ticket without having buyer concurrence – results in an excellent provider practical experience for each and every purchaser.”
Denovo offers a guided cloud journey for customers with Oracle ERP workloads seeking to embark on a hybrid cloud, multi cloud, or any cloud electronic transformation journey. Our SmartCloud solution matches the “ideal cloud” to the “appropriate workload”. As unbiased, specialist stewards of just about every customer’s special transformation, Denovo delivers assured effects.
Shimoni extra “Denovo is not concluded elevating the provider top quality we produce to our clients. Our journey to produce sustained entire world-class aid in the course of each individual consumer encounter continues to be our emphasis. I know that we have excellent technological know-how, disciplined functions groups, and the finest educated and geared up experts. We will continue on to leverage these provider methods to develop remarkable assistance for every single consumer that chooses Denovo.”
Established in 2003, Denovo Ventures, LLC (Denovo) is a total-company Oracle Company Resource Planning web hosting, cloud computing, software managed expert services, managed catastrophe recovery, and specialist companies company with in depth abilities in planning, applying, and supporting business application.
Denovo is very pleased to be an Oracle Partner with abilities in JD Edwards, Oracle E-Business enterprise Suite, Oracle ERP Cloud, and Oracle Cloud Platform. Our group of around 200 Oracle means has a merged 3,600+ decades of Oracle working experience. This involves effectively finishing Oracle ERP and cloud tasks for a vast wide variety of business and general public-sector customers. The company is headquartered in Boulder, Colorado. For much more details on who Denovo is, be sure to take a look at our site at Denovo-us.com.
Tim Kitchell, Denovo, 877-433-6686, [email protected]